Claims

In order to be able to quickly help you with your claim, we would like you to email us the following information to shop@grandpastore.com.

This is what we need:

• Your order number and product name (you will find this in your order confirmation)
• A description of the problem
• Pictures showing the defect(s) as well as pictures of the entire product
• If the product was delivered to you broken or dirty, we want pictures of the packaging regardless of whether it is complete or damaged.

Wait to return the product until your claim has been handled by us.

Online orders always need to be reported via our customer service. If you bought the product in-store, you can also claim the product in one of our stores.

If you have any questions, please call us at +46(0)10-516 44 80 or email shop@grandpastore.com.